• Recovering your data is our top priority. No recovery is too small or too big for the most experienced data recovery team in the industry. Our specialists will exhaust all options to recover your data. Backed by the world’s largest R&D team, they have the knowledge and ability to create custom solutions for you.
• When there are no backups: In this instance, Ontrack® Data Recovery services use cutting-edge tools and technology to recover your clients’ critical data.
• When the backup and restore system fails: Failure is caused by unreadable backups, corrupted data and improper backup procedures. Even when backups are successful, there is a time gap between the last backup and the data loss.
• When the data cannot be recreated: Data recreation involves a great deal of time and money and increases the chance for user error. In contrast, Ontrack®  Data Recovery services provide fast and cost-effective solutions for customer data loss.
• How to Recover Your Data

Consultation

• Kroll Ontrack will provide a free phone consultation regarding your data loss and determine the best recovery solution
• You choose your data recovery service method and service level

Evaluation

• When the media arrives at their labs Kroll Ontrack performs an expert inspection of your device
• You will receive a free analysis report detailing the which files are recoverable and a no obligation fixed quote

Recovery

• Internal and electromechanical problems with your media are overcome in order to image the raw data
• File structures from the data image are rebuilt and the data recovered

Return

• Kroll Ontrack will confirm your preferred media for returning your data and add secure encryption prior to shipping.
• Your data is shipped via next day courier or a secure online file transfer is organized
• Kroll Ontrack will liaise with you to ensure your data is successfully restored

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