If you're not a Premium plan member, upgrade today and start taking advantage of Unlimited IT Support by HP. 

To upgrade your membership, please call 800.555.6750 or go to Account Details  

Scope of Services included: 

• Assistance with general performance issues 
• Detect and remove viruses, spyware and malware 
• Troubleshoot/ resolve problems such as error messages, persistent pop-ups, system application crashes 
• PC troubleshooting (browser support, system conflicts, security support, drivers) 
• Diagnose and resolve operating systems issues 
• Address computer boot up problems 
• Troubleshoot and solve SW problems 
• Assistance with using/ customizing OS features 
• Installation and setup of SW applications 
• Help with basic usage of common SW packages 
• Assistance with network set-up/ configuration 
• Secure wireless network 
• Voice based assistance to set up, configure, and troubleshoot connectivity with standard mobile and peripheral devices 
• Configure data back-up with a local storage device 
• Sync mobile devices with PC application 
• Help with uploading photos to internet-based services 
• Assistance with downloading licensed media from the Internet 
• Troubleshoot sync software issues 
• Sync contact, e-mails, and calendar with computer, laptop or tablet 
• Setup connection to existing WIFI network 
• Set up Bluetooth headset connection